Responsible Gaming at 95bd — Play Smart, Stay in Control

1. 18+ Age Restriction Policy

1.1 Minimum Age Requirement

95bd enforces a strict minimum age requirement of 18 years for all players. This policy applies without exception to every aspect of the platform — account registration, real-money deposits, participation in casino games, sports and cricket betting, tournament entries, bonus claims, and withdrawal requests. Players must be 18 years or older to use the 95bd platform in any capacity.

1.2 Age Verification at Registration

During the account registration process, every player is required to confirm that they are 18 years of age or older by ticking an explicit declaration checkbox. This declaration is time-stamped and stored as part of the player's account record. Providing a false declaration constitutes a material breach of the 95bd Terms and Conditions and may result in immediate account suspension, forfeiture of any account balance, and referral to the relevant authorities where required by law.

1.3 Enhanced Age Verification (KYC)

In addition to the registration declaration, 95bd applies enhanced Know Your Customer (KYC) checks that require players to submit a valid government-issued identity document — such as a National Identity Card (NID), passport, or birth certificate — prior to processing their first withdrawal. If a document check reveals that a player is under 18 years of age, the account will be immediately closed, all deposits will be refunded to the original payment method where technically possible, and all winnings will be voided. 95bd cooperates fully with law enforcement if the circumstances require it.

1.4 Protection of Minors

95bd strongly encourages parents and guardians in Bangladesh to use parental control software to prevent minors from accessing online gambling platforms. If you share a device with younger family members, please ensure your 95bd account is protected by a strong, unique password that is not shared with or accessible to anyone under 18. If you suspect that a minor has gained access to a 95bd account, contact the support team at [email protected] immediately so that corrective action can be taken without delay.

2. Responsible Gaming Tools Overview

2.1 How to Access Your Responsible Gaming Settings

All responsible gaming tools at 95bd are accessible directly from your player account dashboard. Once logged in, navigate to the "Responsible Gaming" section of your account settings to view and configure deposit limits, session time reminders, time-out periods, and self-exclusion. Alternatively, you can request any of these tools by contacting the 95bd support team at [email protected] — the team will implement the requested restriction on your account within two business hours.

2.2 Cooling-Off Period Principle

95bd applies a standard cooling-off principle to all responsible gaming tool adjustments: restrictions are always applied immediately, while relaxations require a mandatory waiting period. This asymmetric design ensures that a player acting on impulse — for example, in the heat of a losing session — cannot instantly remove a limit they set when they were thinking clearly. The cooling-off period for increasing or removing a limit is a minimum of seven days. During that seven-day window, the existing restriction remains fully in force.

2.3 No Circumvention Policy

Responsible gaming restrictions set on a 95bd account apply to that account only and cannot be bypassed by creating a new account. If 95bd detects that a player under a self-exclusion or deposit limit restriction has attempted to create a secondary account to circumvent the restriction, both accounts will be closed and any balance on the secondary account will be reviewed in line with 95bd's Terms and Conditions. Players are encouraged to contact the support team if they feel tempted to work around a limit they themselves requested.

3. Deposit and Loss Limits

3.1 Setting a Deposit Limit

A deposit limit allows you to set a maximum amount of money you are willing to deposit into your 95bd account within a specified time window. 95bd offers three deposit limit periods:

• Daily limit: Maximum total deposits within any 24-hour rolling period;
• Weekly limit: Maximum total deposits within any 7-day rolling period (Monday 00:00 BST to Sunday 23:59 BST);
• Monthly limit: Maximum total deposits within any calendar month.

Deposit limits are expressed in Bangladeshi Taka (BDT). For example, setting a weekly deposit limit of ৳5,000 means that no matter how many individual deposits you attempt in that week, the total accepted will not exceed ৳5,000. Once the limit is reached, further deposit attempts are automatically declined until the limit period resets or the limit is adjusted following the cooling-off period.

3.2 Reducing a Deposit Limit

Reducing a deposit limit takes effect immediately. If you currently have a weekly limit of ৳10,000 and you reduce it to ৳3,000, the new ৳3,000 limit applies from the moment you save the change.

3.3 Increasing or Removing a Deposit Limit

Increasing a deposit limit, or removing a limit entirely, requires a mandatory 7-day cooling-off period. The increase will not take effect until the seventh day following your request, and 95bd will send you a confirmation notification on that day. You may cancel the increase request at any time during the 7-day window — doing so is instant and the original lower limit remains in force.

3.4 Loss Limits

In addition to deposit limits, 95bd offers net loss limits, which cap the total amount of funds a player can lose in a given period regardless of the number of deposits made. Setting a loss limit is recommended for players who regularly rebuy within a session. Loss limits follow the same immediate-reduction and 7-day-increase cooling-off rules as deposit limits.

4. Self-Exclusion Programme

4.1 What Is Self-Exclusion

Self-exclusion is a formal request by a player to have their 95bd account suspended for an extended, pre-defined period. Unlike a time-out (which is a short voluntary break), self-exclusion is intended for players who believe that their gambling behaviour has become or is at risk of becoming problematic. It is a serious, binding commitment designed to give the player meaningful time away from the platform.

4.2 Available Self-Exclusion Periods

95bd offers the following self-exclusion durations:

• 6 months;
• 1 year;
• 2 years;
• 5 years;
• Indefinite (no expiry — must be reviewed and lifted manually after a minimum of 5 years).

4.3 What Happens During Self-Exclusion

When a self-exclusion is activated on your 95bd account, the following actions are taken immediately:

• Access to your account is fully blocked — you cannot log in, deposit, bet, or withdraw;
• All active bonus offers and free spins are cancelled and forfeited;
• All promotional and marketing communications from 95bd are suspended for the duration of the exclusion;
• Any existing account balance is held securely and remains available for withdrawal after the exclusion period ends (or earlier, at 95bd's discretion, on request through the support team);
• Session reminder emails and re-engagement communications are disabled.

4.4 How to Request Self-Exclusion

1. Log in to your 95bd account and navigate to Account Settings → Responsible Gaming.
2. Select "Self-Exclusion" and choose your preferred exclusion period from the dropdown menu.
3. Confirm your identity and read the self-exclusion acknowledgement statement, then submit the request.
4. You will receive an email confirmation to your registered address within 30 minutes confirming that the exclusion is active.
5. Alternatively, email [email protected] with "Self-Exclusion Request" in the subject line — the team will process your request within two hours without requiring you to log in.

4.5 Lifting a Self-Exclusion

A self-exclusion cannot be lifted before the minimum period selected has elapsed. At the end of the exclusion period, the account does not automatically reactivate — the player must actively contact the 95bd support team to request reactivation. 95bd applies an additional 7-day reflection period before reactivation is completed, during which the player may change their mind and extend the exclusion at any time.

5. Recognising Problem Gambling

5.1 Understanding Problem Gambling

Problem gambling — sometimes referred to as gambling disorder or compulsive gambling — is a recognised condition characterised by an inability to control gambling behaviour despite the negative consequences it causes to the individual, their finances, and their relationships. Research indicates that problem gambling affects a small but significant proportion of the broader gambling population, and the risk is higher when individuals are experiencing stress, financial difficulty, depression, or other personal challenges.

95bd believes that early recognition is the most powerful preventive tool available. The warning signs below are not a clinical diagnosis — they are indicators that a player should pause, reflect honestly, and consider using one or more of the responsible gaming tools described on this page.

5.2 Common Warning Signs

If you recognise three or more of the above signs in your own behaviour, 95bd strongly encourages you to contact the support team at [email protected], activate a time-out, or set a self-exclusion immediately.

6. Self-Assessment Checklist

The following checklist is a simplified self-assessment tool. Answer each question honestly. If you find yourself answering "Yes" to two or more of these questions, it may be worth taking a break from gaming and reviewing the support options described in the next section.

7. Getting Help and Support

7.1 95bd In-Platform Support

The first and fastest point of contact for any responsible gaming concern is the 95bd support team. Our English-speaking support agents are available 24 hours a day, 7 days a week, including during public holidays in Bangladesh (Eid, Durga Puja, Victory Day, Independence Day, and Pohela Boishakh). Contact the team at:

When contacting the team about responsible gaming, please include your registered username or mobile number so that the team can locate your account and act quickly. You do not need to provide a detailed explanation if you are not comfortable doing so — a simple "Please activate self-exclusion on my account" is enough for the team to proceed.

7.2 Support for Problem Gambling in Bangladesh

If you feel that gambling has seriously affected your mental health, your finances, or your relationships, 95bd encourages you to seek professional support beyond the platform. The following types of organisations offer free, confidential guidance to individuals experiencing gambling-related difficulties in Bangladesh:

• Mental health helplines: Kaan Pete Roi (a Bengali-language emotional support helpline) provides a listening ear for individuals experiencing mental distress, including issues related to addictive behaviour. It operates on a voluntary, confidential basis.
• National Mental Health Institute (NIMH), Dhaka: NIMH provides clinical support for a range of mental health and behavioural conditions, including addictive disorders, through its outpatient services in Dhaka.
• Dhaka Community Medical College and Hospital: Offers psychiatric outpatient services and counselling for individuals seeking help with compulsive behaviour patterns.
• Your GP or family doctor: If you are registered with a general practitioner or visit a community health centre in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or any other city, your doctor is a confidential and accessible first point of contact for guidance on compulsive behaviour and mental health.

7.3 Financial Guidance

If gambling has caused significant financial difficulties — such as accumulating debt, missed loan repayments at Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank, or overdrafts on bKash or Nagad accounts — 95bd recommends speaking with a financial counsellor or contacting your bank's customer support team to discuss available options such as repayment plans or temporary credit freezes. 95bd's support team can also provide a complete transaction history of your account activity upon request to assist you in assessing the financial impact of your gaming activity.

7.4 Talking to Family and Friends

Sharing your concerns with a trusted family member or friend is often one of the most effective first steps towards regaining control. Research in behavioural psychology consistently shows that social support significantly improves outcomes for individuals trying to change addictive behaviour patterns. If you are concerned about a family member's gambling habits rather than your own, 95bd's support team can also advise you on what steps can be taken, with appropriate account-holder consent, to flag concerns or restrict activity on an account.

8. Our Commitments to Players

8.1 What 95bd Promises Every Player

Responsible gaming is not a regulatory checkbox for 95bd — it is a core part of how the platform is designed and operated. The following commitments are made to every player registered on the 95bd platform across Bangladesh:

• 95bd will never attempt to discourage a player from setting a responsible gaming limit, requesting a time-out, or activating self-exclusion. Any support agent who does so will be subject to immediate disciplinary action.
• 95bd will never send promotional or bonus marketing communications to a player who is under active self-exclusion, regardless of the communication channel.
• 95bd will process all responsible gaming requests — including self-exclusion requests — as a matter of priority, with a maximum response time of two hours for email requests received at [email protected].
• 95bd will provide any player with a complete record of their deposit, withdrawal, and gameplay history upon request, free of charge, to support their own review of their gaming activity.
• 95bd will never design promotional offers, bonus structures, or game mechanics specifically intended to encourage players who have recently set responsible gaming limits to immediately circumvent or remove those limits.
• 95bd will maintain the confidentiality of all responsible gaming conversations and records. Information shared with the support team in the context of a responsible gaming request will not be shared with any third party except where required by applicable law.
• 95bd will continuously review and improve its responsible gaming tools, informed by the latest research and best practice guidelines in the online gaming industry.

8.2 Responsible Gaming Is a Shared Responsibility

While 95bd takes its responsible gaming obligations seriously, the platform recognises that responsible gambling is ultimately a partnership between the operator and the player. 95bd provides the tools, the information, and the support — but the player is the person best placed to understand their own relationship with gambling and to use those tools when needed. 95bd encourages all players to approach their gaming activity with honesty, self-awareness, and a clear budget in mind before every session.

Remember: gambling should be entertainment. When it stops being fun, stop — and let 95bd help you do that safely, quickly, and without judgement.